Yikes, that’s not good. Sorry to hear you’re running into issues with BCSS. From time to time, each of the consignment software vendors can take a bit to call you back. It is usually the same day though and typically within a few hours or less. Do they have that many calls to return, that Ringo can only pass along your request?

While we do not encourage store owners to jump-ship and convert to a new consignment software program at the first sign of issues, there is a reality here that cannot be ignored. It’s probably a good idea to begin the ‘demo’ process of each of the major consignment programs. Liberty has an actual conversion utility, ConsignPro can import accounts and inventory, ConsignmentTill has an import function, etc.

If anyone @ BCSS reads this, feel free to comment back! (Edit)

If you have a second or third computer running Liberty, each would have to have its own license/installation for Microsoft Office and then Outlook would have to be configured.

Let us know if you have any additional questions!

So as of right now, it boils down to one, key issue – you cannot send emails to Accounts in Liberty unless you have email software installed AND configured on your desktop computer. e.g. Mozilla Thunderbird, Microsoft Outlook, etc. If you already have Microsoft Outlook installed and configured, then you have a ‘Default Mail Client’ on your computer (i.e. installed software which has been configured to send emails). So when you click the ‘Send Mail’ button (the button really should say, ‘Launch Your Email Software’), Liberty should attempt to launch a new email via your Outlook program.

It’s 2013 and installing desktop software just to be able to send and receive email, is silly. If you have 4 computers at your store, email software has to be installed, configured, maintained, and backed-up on all 4 computers. This is a burden to the store. Why not just be able to go to outlook.com or gmail.com?

For the SSL, or lack thereof, issue, it’s a few lines of code to implement SSL support. Even if it’s a day of programming, or a week of programming, is the response that it would ‘cost too much’ to add SSL support? Free software supports SSL, so a paid, ’boutique’ application should support SSL as well. Since Outlook.com requires a secure connection, it appears as though Liberty would not be compatible with Outlook.com’s SMTP settings.

Let us know if you have any questions!

Thanks for replying! It was definitely a good move to no longer store cp.ini in the Windows directory, but that’s not what I’m referring to in the entirety of this post.

This issue still happens today, even on v8.23!

If you do not select the correct antivirus software AND properly configure it OR if you utilize a program such as Carbonite to backup the entire ConsignPro directory, then you WILL run into issues and the cp.ini file will either be deleted (antivirus) or “bumped-in to” by Carbonite, leaving the file named cp2.ini.

So just to be clear, the issue with the file getting deleted STILL EXISTS in v8.23. We have numerous, documented Support Tickets over the last week, all due to the new update.

Thanks again for replying though!