Monthly Support Options
Month-to-Month Support Plan
$80/per mo – 4 incidents per month, not to exceed 2 hours of support time per month. Minimum of 2 months. Covers one store/location, with up to 3 workstations. Customers on our monthly plan will receive same day call back, if the call is not answered live.
- PC Clean Ups
- Printer Installation/Troubleshooting
- Software troubleshooting/questions
- Basic Networking
- Basic System Monitoring (Hard Disk Monitor)
- Email mailing list assistance
- General How-to Help *Not Included: Hourly Training, Consultation, Accounting, Auditing, Advanced Network Setup, or Virus Removal.
Monthly Web Plan
$50/per mo – 2 blocks of 30 minutes towards website updates. Minimum of 2 months. Customer must provide all images, pictures and content for any changes to be made. Custom graphic design is available. Covers one website for one store/location. Updates will be live within 3 business days from the day the request of change was made.
- Image Changes
- Text Updates
- Document Updates
- Weekly website + database backups
- WordPress updates + plugin updates
- Additional changes upon request *Not Included: Complete website creation, custom graphics, content creation, or social network marketing.
Contract-Based Support Plan
$75/per mo – 4 incidents per month, not to exceed 2 hours of support time per month. Minimum of 12 months. Customers on our monthly plan will receive same day call back if not answered live. With this monthly plan you will also receive 10% off any consignment hardware purchase ! Excludes computer systems.
- All the perks of month-to-month plan
- Same day response time
- 1 after hour emergency support call per year
- 10% off hardware
System Monitoring/Patch Management
$20/per mo 1st PC, $10/ea add’l PC – Complete system monitoring of software errors, performance issues, hardware failures, viruses detected, and much more! Daily updating of commonly attacked 3rd party software, such as Java, Reader, Flash, etc. Month to month, no contracts.
- Proactive system monitoring of all system events
- Hard disk health monitoring
- Consignment software error monitoring
- Daily automatic patch management of 3rd party applications