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Norton 360 Scam Email

Norton 360 Scam

Recently, a handful of customers forwarded me emails to see if this was something that needed to be taken care of.


https://thecomputerpeeps.com/images/snaps/20/2021-05-07_1103.png


They’re hoping you’ll fall for the trick and respond based on emotion — no one wants to see a charge for hundreds of dollars which they didn’t authorize!

They’re hoping you’ll call them at the number in the email…


https://thecomputerpeeps.com/images/snaps/20/2021-05-07_1112_002.png


Which once they get you on the phone, there are any number of scams they’re going to try and pull:

  • Trick you into visiting some website to input your credit card info. for a “refund.”
  • Trick you into visiting some website/typing in a command to start remote access to your computer.
  • Get you to give them your credit card info. over the phone.
  • Etc., etc., etc.

And the emails all look very similar, but clearly, they are NOT from “Norton” (Symantec), as seen in the sender info.:


https://thecomputerpeeps.com/images/snaps/20/2021-05-07_1231.png


The text and phone number change just a little (helps avoid spam detection):


https://thecomputerpeeps.com/images/snaps/20/2021-05-07_1232.png


Nonetheless, it’s a complete scam.

Norton (Symantec) is never going to email from an ‘@gmail.com’ email address.

I was so proud of our customers for sending me these, because they knew something seemed off and they’d rather verify with The Computer Peeps vs. falling into a trap.  🙂

I am a consignment software specialist, System Administrator for hundreds of consignment workstations across North America, and developer of Peeps' Software! I've been helping consignment & resale store-owners since 2003. I started The Computer Peeps in February of 2010. After 17+ years of working with consignment stores, I understand the unique challenges consignment & resale store-owners face. From electrical issues in old building or strip malls, to advocating for them when their consignment software keeps crashing. I now manage over 600 computer systems, servers & websites for store-owners all across North America and I am the developer/programmer of Peeps' Software -- the only software written FOR consignment & resale stores specifically.

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