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Consignment Software Vendor Overview

This is a quick rundown of each of the consignment software vendors in the industry.  The aim of this article is to provide a concise list of the software programs available and what each vendor charges for software and support.

We strive to ensure each detail is accurate and current.  If you are a software vendor and find any of the information regarding your product or service to be inaccurate, please let us know.  We’ll correct it immediately!

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ConsignPro

Website: http://www.consignpro.com/

Consignment Software: ConsignPro ($1,295)

About: Founded in 1996.  Owned and operated by Brian Wilson.

Technical Notes: The software runs on Windows (32-bit or 64-bit) and has a Microsoft Access database type.

Features: “Home page” (Main Menu) feature with all tasks on one screen.  Consignment and Buy Outright capabilities.  Web and email features (including consignor logins).  Typically referred to as the “easiest to use consignment software” on the market.

Support: Support is free for one year with any new license purchase.  After that, support is $150 per year for 1 or 2 computer setups and only slightly more for 3+ computer setups.  Free updates with Support Plan.

Hardware Prices:
*Prices found @ http://www.consignpro.com/

– Scanner – $189.00
– Star TSP643 Receipt Printer – $339.00
– Cash Drawer – $189.00
– Zebra LP2824 – $395.00
– MagTek Card Swipe – $95.00

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Resaleworld

Website: http://www.resaleworld.com/

Consignment Software: Liberty4 Consignment ($995)

About: Resaleworld has been manufacturing consignment software for nearly 20 years.

Technical Notes: The software runs on Windows and has a Microsoft SQL Server database type.

Features: Inventory module and separate Point of Sale module.  Web and email features (including consignor logins and online appointment scheduling).  Consignment and Buy Outright capabilities.  Very comfortable Point of Sale.

Support: 30 days of free support, 1 year of support is $179.40 for a single-user license.  Free updates with support plan.

Hardware Prices:
*Prices found @ http://www.resaleworld.com/

– Metrologic MS9520 Voyager Handheld Scanner – $379.00
– Unitech Bar Code Reader – $349.00
– MMF Cash Drawer – $189.00
– Citizen CD-S500 Dot Matrix Receipt Printer – $379.00
– Citizen CT-S310 Thermal Printer – $399.00
– Epson TM-U220 POS Printer – $379.00
– Ithaca Thermal Receipt Printer – $399.00
– TSC TDP-245 Thermal Printer – $429.00
– Zebra 2844 Thermal Printer – $449.00
– Dell OptiPlex Computer – $1,749.00 (Compare to our IDENTICALLY SPEC’d BETTER SPEC’d Dell OptiPlex starting @ $935)

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Computer Consultants Exchange, Inc.

Website: http://www.consignmentshopsoftware.com/

Consignment Software: Consignment Ease formerly Best Consignment Software ($395), Consignment Success ($995)  *No longer in development.

About: Started by Bill Hawkins in the late 90s.  Sold to Tammy Ruddick and her husband, Kelly Ruddick, in 2009.  Sold again in 2012 and currently owned and operated by Tri-Tech.

Technical Notes: The software runs on Windows (32-bit or 64-bit) and has a dBase database type.

Features: Consignment and Buy Outright capabilities.  Web and email features (including consignor logins).  Very streamlined, easy to use interface.

Support: 60 days of free support, 1 year of support is $9.95 per month per store.  Free updates with support plan.

Additional Info: Make sure you don’t confuse Best Consignment Software and Best Consignment Shop Software.  For information on Best Consignment Shop Software, please read the following review.

Hardware Prices:
*Prices found @ http://www.consignmentshopsoftware.com/

– Metrologic barcode scanner – $180.00
– Star Receipt Printer – $285.00
– Zebra Tag printer – $375.00
– MMF’s Cash Drawer – $199.00
– Hardware package – $995.00

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RJFSoft

Website: http://www.rjfsoft.com/

Consignment Software: Consignment Till ($599)

Background: Owned and operated by Ron Funnell.

Technical Notes: The software runs on Windows (32-bit or 64-bit) and is only one of two consignment programs to utilize MS SQL Server.

Features: Design custom price tags/labels.  Consignment and Buy Outright capabilities.  Install Consignment Till on up to unlimited computers, in the same location, at no extra charge.  Very user-friendly interface.

Support: Free support!!!  Includes one free year of remote backup + web access ($100 value)

Hardware Prices:
*Prices found @ http://www.rjsoft.com/

– POSX Thermal Receipt Printer – $289.00
– POSX Bar Code Scanner (no stand) – $150.00
– POSX Bar Code Scanner (with stand) – $175.00
– Cash Drawer – $120.00
– Zebra LP2824 – $270.00
– Zebra LP2844 – $380.00

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SBS

Website: http://www.consignmentsoftware.biz/

Consignment Software: The Consignment Shop Software ($895)

Background: Manufacturing consignment software since 1999.

Technical Notes: The software runs on Windows and has a Microsoft Access database type.

Features: Very simple, easy to follow interface.  Consignment and Buy Outright capabilities.

Support: 30 days of free support, 1 year of support is $150 for a single workstation configuration.  Free updates with support plan.

Hardware Prices:
*Prices found @ http://www.consignmentsoftware.biz/

– HHP 3800G Linear Imager Scanner – $179.00
– HHP 3800G Scanner Hands Free Stand – $25.00
– MS 210 CCD USB Scanner – $135.00
– Thermal Receipt Printer with USB Cable – $299.00
– Cash Drawer- 16″ – $99.00
– Cash Drawer- 19″ – $119.00
– Cash Drawer Cable – $9.00
– Zebra LP2824 – $299.00
– Zebra LP2844 – $399.00

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Traxia

Website: http://traxia.com/

Consignment Software: SimpleConsign ($99/mo with no online consignor access, up to $149/mo with online consignor access)

Background: Relatively new on the consignment software vendor scene.  Company seems focused on developing good software and providing customer service.

Technical Notes: The software is web-based, which means an Internet connection is required in order to use it.

Features: See: Web-based.

Support: 15 day Free Trial, Free Customer Support.

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Resalebay

Website: http://www.resalebay.com/

Consignment Software: Consignor Connection ($595), Resale Connection ($995)

Background: Specialize in Buy Outright software.  Family owned and operated.

Technical Notes: The software runs on Windows and has a Clarion database type.

Features: Tailored to Buy Outright stores.

Support: 30 days of free support, 1 year of support is $150 for a single-user license.  Free updates with support plan.

Hardware Prices:
*Prices found @ http://www.resalebay.com/

– Star TSP100 Future Print – $250.00
– Media Cash Drawer – $125.00
– Honeywell 3800 Scanner – $195.00
– Zebra LP2824 – $275.00
– Credit Card Reader – $75.00
– EpsonTM88 – $375.00
– Star TSP700 – $350.00
– Zebra LP2844 – $350.00
– Dell OptiPlex Computer – $750.00

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Again, we will constantly check for changes to the specs/prices above.  If you have any questions about the information above, please call The Computer Peeps @ (888) 374-5422.

Overheating

 

Keep your Consignment Hardware coolIt’s technically still Spring, but step outside down here in Florida and you’ll think differently.  And it’s only getting hotter!

While humans might like a little time in the sunshine, computers do NOT like heat.  Heat is the enemy of a computer.  All too often, computer owners let days turn into months and eventually, a perfectly fine hard drive crashes and burns – along with your important data.

Don’t let a small issue turn into a very costly catastrophe.  Here are a few quick tips to help extend the life of your computer(s):

  • Make sure your computers aren’t hidden away in a cabinet or locked up in such a way that airflow is impeded.  Specifically, most computers have an intake and exhaust system on the front and back of the computer.  Cool air is drawn in (and over the sensitive components inside the computer case) and hot air is blown out.
  • We all know dust can build up when you’re working with a lot of clothing or furniture.  Check the fans/vents on the front and rear of your computer for dust clogs.  An inexpensive can of compressed air will keep the dust bunnies away.
  • Inspect fans to make sure they’re actually working.  Over time, components fail.  Fans (due to problems such as dust build-up) can be one of the first components to fail.  You can usually tell when a fan is running or not just by listening.  If your computer has gotten a lot quieter all of a sudden, take a few minutes to look and listen.  Most computer cases have little vents through which you can see if a fan is spinning or not.  There are also other fans inside you might not be able to see – e.g. the one that’s cooling your CPU (processor).  Removing the side panel on a computer case is very simple to do, but there are some precautions that should be taken.  e.g. be sensitive to static electricity (especially if you’re in a colder area of the country), power the system off before removing the side panel, etc.  If this doesn’t seem like a dead-simple task to you, do not attempt to remove your computer’s side/access panel.  The Computer Peeps can assist you over the phone, to ensure you’re taking all the right precautions.  It’s not like building a rocket, but there are a few tiny pitfalls that can lead to severe issues.

Summer is right around the corner, but your computers would prefer it be Winter all year long (save the static electricity).  Keep them cool and you can prevent serious issues, such as hard drive failures.

Disaster Recovery

Computer CrashWhat would you do if your computer wouldn’t power on?  What would happen if the consignment software you use to manage your business, was inaccessible?  Have you prepared for this event?

It’s one thing to go through each day, accustomed to things just working.  It’s a completely different situation when you go to power on your computer and … blank screen.  Or, you go to launch that one program – you know, the one that runs your business, keeps track of all your consignors and customers, etc. – and all of a sudden, the dreaded ERROR message appears.

Hardware and software can and will fail.  It’s not a matter of if, it’s a matter of when.  You spend day after day adding new consignors, entering-in new inventory, ringing up sales…this is your livelihood!  If your systems go down, you should be prepared.  The last thing you want is for panic to ensue.

First things first:

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  • If you have only one computer at your store, think about how you would cope if that computer wouldn’t power on one morning.  Do you have the ability to process sales manually?  Are you going to turn away customers if you can’t get into your system or process credit cards?  Make sure you have a game plan ready so you can keep your doors open and keep customers happy!
  • If you have more than one computer in your store, what would happen if the primary computer (typically referred to as the ‘server’) were to fail?  Have you practiced swapping out one of the other systems as a temporary replacement?  Make sure you or the person that takes care of your computers are well-versed in installing the software you use, restoring your data, configuring printers, etc.

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The crux to disaster recovery is having a legitimate backup.  Why didn’t I just say “backup”?  Just because you click a button at the end of each day, doesn’t mean your backup is viable.  All backups – regardless of the system in question – should be tested on a regular basis.  So how does one test a backup?  It has to be restored.  You don’t want to do this on the system at your store though; not on a live system.  Instead, do so on a computer at home or on a separate test system.

Having your consignment software installed at home allows you to be prepared for a disaster.  If you have the same software at home, that computer could potentially serve as a backup/temporary replacement computer.  If you take your backups home with you and test them once a week, you’re killing two birds with one stone!

What about tag and receipt printers?  We all know how important tag printing is.  Are you prepared to move your printer to a new computer?  It has to be installed, configured, etc.  Some guffaw at all of this, but it’s a much different story when disaster strikes.

Ask yourself, “what is my time worth to me?”  If you’re into surprises and enjoy chaos, just forget about everything I’ve typed above.  If you know you can’t imagine being without access to your consignor information for two or more days, it’s time to prepare.

To recap:

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  • Install your consignment software at home.  It’s good practice and your home computer could potentially serve as a replacement system in a pinch.  Check with your software vendor for licensing terms.
  • Restore your backup once a week.  This ensures your backups are viable.
  • Make sure you know how to get all of your printers up and running, quickly.
  • Make sure you have the ability to process payments, should your systems go down.  Whatever happened to those old, loud card imprint machines?

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Just like having a good car mechanic, it’s very important to have a knowledgeable computer technician you can trust.  If you don’t already have a computer technician, it’s worth asking other consignment shops in your area.  Or, utilize the r/consign Sharing Forum where you can post questions and other store owners can provide feedback.

Tag printers

A tag printer is piece of consignment hardware that a consignment store utilizes to print bar codes/tags for inventory.  Two tag printers stand out in the consignment industry:

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Consignment Hardware Zebra LP2844
Zebra LP2844 Thermal Tag Printer

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Consignment Hardware Zebra LP2824
Zebra LP2824 Thermal Tag Printer

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Both of the above printers are direct-thermal printers.  This means, they do not use ink to print tags.  Instead, a print head in the printer generates heat.  Special tags with a reactive coating (thermal tags) are used in conjunction with the above printers.  The 2844 is the more popular of the two printers.  It is used by UPS, in hospitals and of course, in resale stores.

The 2824 is simply a “lesser” version of the 2844.  It can hold the same tags used with the various consignment software programs.  It tends to print a little lighter than the 2844 (can be tweaked in the driver), typically doesn’t last as long, etc.  If you’re a low-volume store, the 2824 could work out just great!  Always check with your software vendor for compatibility though.

Recap:

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  • Thermal printers do not use ink, rather, heat
  • Thermal printers use specialized tags with a heat-sensitive coating
  • The LP2844 and LP2824 are the most popular in the consignment industry

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