The Computer Peeps are available Monday-Friday from 9 AM-6PM, Eastern. We’re also open on Saturday from 12 PM-4 PM. You must be on a Peeps’ Support Plan in order to utilize The Computer Peeps.For clients who are on a Peeps’ Support Plan, you can expect to receive a response right away — usually in under an hour. If it’s an emergency or if you prefer a phone call, just give us a buzz @ (888) 374-5422. For clients who are not on a Peeps’ Support Plan, we typically reply within 24-48 hours — Our Peeps’ Support clients receive priority. Our non-support rates start at $100 per-incident.