Another ‘ConsignPro Software Email Settings Erased’ Call

ConsignPro Software

Another call from a store, where the employee is reporting, “I’m trying to send emails in ConsignPro, it said it sent it to me, but I’m not receiving any emails!

Issue #1 — ConsignPro will say it sent the email successfully, even if the SMTP settings are incorrect.

Issue #2 — The SMTP settings are exposed and in the most-vulnerable screen possible, able to be accidentally (or intentionally) changed by employees.

The latter of which, was the issue this morning — on one of the store’s computers, the SMTP Server had been accidentally changed to “Nancy’s email.”  🙂

ConsignPro SMTP Server -- Bad UI Design

I know when ConsignPro was first developed, there wasn’t much programming experience or real-world experience behind it.  20 years later though, I think it’s common-sense that this is a support-call-creating, issue-creating design.

‘Sensitive’ settings like that, shouldn’t be in such a vulnerable location.  Things getting plopped-down on the keyboard, an accidental barcode-scan, etc. and consignors can no longer receive their emails.  It takes the Pro out of ConsignPro.  Or, maybe that’s the goal?  Maybe ‘Pro’ means “prone to issues.”

Move these to a separate form, protected by security, or at the very least make these Text fields + Check Box Read Only and provide an edit LinkLabel or Button, protected by security.

As a storeowner running ConsignPro, all you can really do is make employees aware of this screen, so they’re in-the-loop on how easy it is to accidentally break email settings, preventing consignors from getting emails.

I am a consignment software specialist, System Administrator for hundreds of consignment workstations across North America, and developer of Peeps' Software! I've been helping consignment & resale store-owners since 2003. I started The Computer Peeps in February of 2010. After 17+ years of working with consignment stores, I understand the unique challenges consignment & resale store-owners face. From electrical issues in old building or strip malls, to advocating for them when their consignment software keeps crashing. I now manage over 600 computer systems, servers & websites for store-owners all across North America and I am the developer/programmer of Peeps' Software -- the only software written FOR consignment & resale stores specifically.

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