Stores running ConsignPro, November is your month!
This week, I’ve had a number of stores encounter an issue where ConsignPro would crash when they were ringing-up a sale.
TL;DR: Head to Control Panel > Windows Updates, click View Update History, click Installed Updates, uninstall KB4480960 (reboot) then uninstall KB4480970 (reboot).
For ConsignPro consignment software users, you’ve been told for years, “Make sure you do your end-of-year backup!” Stores would call us, ask us how to do this, and every year it would be an ordeal as stores tried to accomplish this task.
Another call from a store, where the employee is reporting, “I’m trying to send emails in ConsignPro, it said it sent it to me, but I’m not receiving any emails!“
Just got off the phone with a customer that called-in to report, “We’re down — we can’t ring-up any sales!!!” Their issue? The NumLock key was off on their keyboard. 🙂 NumLock off = can’t type numbers using the numbers/keypad on the right = can’t type-in dollar amounts, item numbers, etc.
If you want to skip the boring parts below:
- Walk around your store with a pen and paper and make note of each computer and where its network cable plugs-in at.
- Make note of each network ‘box’ — e.g. you modem, router, and any little hubs/switches.
Consignment software users who are also utilizing integrated credit card processing, typically utilize one of a few PIN Pads. Ingenico is one of the more-common PIN Pads in-use. From time to time, you might need to reboot your Ingenico iSC Touch 250 PIN Pad — e.g. to change the comm mode, to recalibrate the touch screen, etc.
You don’t have to pull the power cable or track down the power plug. Instead, just press and hold the Clear and – buttons until it reboots:
Peeps’ Consignment Software, as well as other consignment software, utilize the Ingenico series of PIN Pads for credit card processing. Hopefully this saves someone out there some time vs. trying to track down the power plug. 🙂
ConsignPro Year End backup. If you utilize ConsignPro software, you’ve probably been told to ‘do an end of year backup’. a.k.a. ConsignPro Year End.
In the years I’ve been monitoring and maintaining systems for consignment store owners, I’ve found ConsignPro (CP.exe) has a propensity to crash at the end of the day, when closing.