Cannot Print to Printer Shares on Windows 10

Windows cannot connect to the printer 0x0000011b error

Recently, we had a store report they could no longer print to a tag printer, that was shared and physically plugged-in to another computer. That other computer was running Windows 10 and it started Tuesday/Wednesday — i.e. Windows Updates.  tl;dr – Remove KB5005565 from the Windows 10 machine.

When attempting to print to that printer, nothing would happen.  The document would appear to go into the print queue, but would never print, never throw an error, etc.  When attempting to connect to that printer for the first time from another computer, a Windows cannot connect to the printer 0x0000011b error would be thrown.

The cause of this, is the Security Update for Microsoft Windows (KB5005565):


Right-click on this update to remove and allow it to complete.  Then reboot the station and wait for the system to complete the removal:

After that, your existing connections to the share should be allowed to print and new connections should no longer throw the Windows cannot connect to the printer 0x0000011b error.  🙂

Update — Windows Security Update KB5006670 for Windows 10 (release 10/26/2021) triggered this same issue again.  The same process as before, resolves the issue.

First, uninstall KB5006670:

After the update has been uninstalled, reboot the computer and allow it to post-process:

Your workstations connected to printer shares on this station should now be able to print again!

I am a Software Developer, System Administrator, and consignment software specialist. I currently manage hundreds of consignment workstations, point of sale systems, and database servers all across North America and I am the developer of Peeps' Software, Peeps2Go, and Peeps' Consignor Login for iOS and Android. I've been helping consignment & resale store-owners since 2003. I started The Computer Peeps in February of 2010. Peeps' Software launched in 2016 and is now on hundreds of systems all across North America. I have successfully converted dozens of stores from all of the major consignment software systems. After 20 years of working with consignment stores, I understand the unique challenges consignment & resale store-owners face. From electrical issues in old buildings or strip malls, to advocating for them when their old consignment software keeps crashing.

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