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How To Fix Windows Networking Issues After Windows Updates KB4480960 & KB4480970

TL;DR: Head to Control Panel > Windows Updates, click View Update History, click Installed Updates, uninstall KB4480960 (reboot) then uninstall KB4480970 (reboot).

K, for those who ran into issues accessing files, printers, shared .MDB Access databases (e.g. ConsignPro software users) this week, the cause was two Windows Updates.

Fortunately, the great community over @ /r/sysadmin was all over this.

In short, after Windows Updates rolled-out on Patch Tuesday (1/8/2019), if you have a network of computers where they connect to folder shares, printer shares, etc., they were no longer able to connect.

For those running consignment software, this impacted stores either completely, or partially — e.g. ConsignPro uses a file-based database (MS Access .MDB file) which a share is setup on the server, then workstations are pointed to that share via UNC path. For other consignment programs that utilize a SQL Server-based database management system (e.g. Peeps’ Consignment Software, Liberty Consignment Software, etc.) this didn’t impact the software’s ability to run, but any file-based features — e.g. images, report files, etc. — could be impacted.

The fix — roll-back (uninstall) the two, offending Windows Updates.

Below is a detailed outline of the screens/steps. Hope this helps!

Head to Control Panel > Windows Updates:

https://thecomputerpeeps.com/images/snaps/dean/18/2019-01-11_1121.png

Click View Update History:

https://thecomputerpeeps.com/images/snaps/dean/18/2019-01-11_1114.png

Click Installed Updates:

https://thecomputerpeeps.com/images/snaps/dean/18/2019-01-11_1115.png

Uninstall KB4480960 (reboot) then uninstall KB4480970 (reboot):

https://thecomputerpeeps.com/images/snaps/dean/18/2019-01-11_1115_001.png

Be patient. On systems without SSDs (Solid State Drives), this can take a long time to process. On systems with SSDs, this can still take a bit, but it processes much quicker. You might see ‘Preparing to configure…’ during this process and then ‘Configuring Windows Updates 100%’ for quite some time:

https://thecomputerpeeps.com/images/snaps/dean/18/2019-01-11_1143.png
https://thecomputerpeeps.com/images/snaps/dean/18/2019-01-11_1247.png


Patch Tuesday To Address 57 Security Vulnerabilities

Windows Updates Patch Tuesday

Tomorrow is Patch Tuesday and this one’s a big one.  Microsoft is releasing a dozen updates that will address a whopping 57 security holes.  So chances are, this just means another Manic Wednesday for some users.

Some tips to help avoid bumps on Patch Tuesday:

[checklist]

  • When you leave for the day, close any programs or files you’re working on.  Running applications, un-saved files, etc. can all affect the Windows Update process, especially come time to shutdown/reboot.
  • Ensure your computer is running on a stable power source + an Uninterruptible Power Supply.  Even just a slight sag in power can have a major impact on a system.  It’s just not worth it to not protect your data with a battery backup.
  • If you see Windows Updates in progress when rebooting or when powering-on, be patient.  Sometimes it can take 5, 10, even 15+ minutes to “chew” on all of these updates.

[/checklist]

Don’t forget to patch your other applications as well, such as Acrobat Reader, Flash, etc.  Java should be fully removed unless absolutely required.  If you’d like to have The Computer Peeps handle automatic patch management for you, as well as complete system monitoring, we offer those services on a monthly basis with no contracts.  Whether it’s us, you, or another tech, someone needs to be patching your systems.

What are you doing for patch management at your consignment store?  Comment below if you have any questions!

Edit 2/11/2012 6:46 PM EST: Fixed a typo.

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