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ConsignPro Crash When Printing Receipts

ConsignPro Crash

This week, I’ve had a number of stores encounter an issue where ConsignPro would crash when they were ringing-up a sale.  I immediately jumped to receipt printing being the issue.  I tested a sale with the Print Sales Receipt box un-checked and it didn’t crash.

When I went to check on the printers via Devices and Printers, it just kept trying to load, but never displayed any devices:

https://thecomputerpeeps.com/images/snaps/20/2020-08-13_1458.png

System File Checker came back clean:

https://thecomputerpeeps.com/images/snaps/20/2020-08-13_1515.png

Services were good, restarting the Print Spooler didn’t help, etc.

I started to manually pull the last few updates that rolled-out on 8/12 — specifically KB4569767 and KB4571729…

https://thecomputerpeeps.com/images/snaps/20/2020-08-13_2028_001.png

And this appears to have alleviated the issue…for now.

So if anyone’s stuck with ConsignPro crashing after the last round of Windows Updates, hopefully this helps a bit.

I've been helping consignment & resale store-owners since 2003. I started The Computer Peeps in February of 2010. After 16+ years of working with consignment stores, I understand the unique challenges consignment & resale store-owners face. From electrical issues in old building or strip malls, to advocating for them when their consignment software keeps crashing. I now manage over 600 computer systems, servers & websites for store-owners all across North America and I am the developer/programmer of Peeps' Software -- the only software written FOR consignment & resale stores specifically.

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