ConsignPro Crash When Printing Receipts

ConsignPro Crash

This week, I’ve had a number of stores encounter an issue where ConsignPro would crash when they were ringing-up a sale.  I immediately jumped to receipt printing being the issue.  I tested a sale with the Print Sales Receipt box un-checked and it didn’t crash.

When I went to check on the printers via Devices and Printers, it just kept trying to load, but never displayed any devices:

System File Checker came back clean:

Services were good, restarting the Print Spooler didn’t help, etc.

I started to manually pull the last few updates that rolled-out on 8/12 — specifically KB4569767 and KB4571729…

And this appears to have alleviated the issue…for now.

So if anyone’s stuck with ConsignPro crashing after the last round of Windows Updates, hopefully this helps a bit.

I am a Software Developer, System Administrator, and consignment software specialist. I currently manage hundreds of consignment workstations, point of sale systems, and database servers all across North America and I am the developer of Peeps' Software, Peeps2Go, and Peeps' Consignor Login for iOS and Android. I've been helping consignment & resale store-owners since 2003. I started The Computer Peeps in February of 2010. Peeps' Software launched in 2016 and is now on hundreds of systems all across North America. I have successfully converted dozens of stores from all of the major consignment software systems. After 20 years of working with consignment stores, I understand the unique challenges consignment & resale store-owners face. From electrical issues in old buildings or strip malls, to advocating for them when their old consignment software keeps crashing.

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