Enom — a domain registrar and DNS provider — has been experiencing an outage and has been down since Saturday, 1/15/2022. Only now — roughly 48 hours after the outage began — does their status page reflect the issue Enom customers are experiencing.
Customers who have registered their domains at Enom and still use Enom’s DNS, are experiencing outages. Mainly, their MX records (the ones that are responsible for email), are reporting as deleted:
When attempting to log-in to Enom’s domain management portal @ https://access.enom.com/, it returns either an application error…
Or an unhandled exception from their web server:
Customers utilizing Enom for their DNS, but who have their domain records pointed to another provider for their website — e.g. Shopify — appear to be able to access their websites, so it’s not a complete outage, but with missing MX records, they’re unable to send and receive email, even if they’re utilizing another email provider such as Google Workspace.
And since Enom’s access panel/control panel is down, we can’t even transfer their domains to a new registrar, such as NameCheap, nor fix their DNS records. So for the time being, until Enom resolves (no pun intended) their issues, customer’s domains and DNS records are essentially hosed.
Once this outage has been resolved, our recommended path will be to transfer domains off of Enom, over to NameCheap, then migrate DNS over to CloudFlare.
Dean
I am a Software Developer, System Administrator, and consignment software specialist. I currently manage hundreds of consignment workstations, point of sale systems, and database servers all across North America and I am the developer of Peeps' Software, Peeps2Go, and Peeps' Consignor Login for iOS and Android. I've been helping consignment & resale store-owners since 2003. I started The Computer Peeps in February of 2010. Peeps' Software launched in 2016 and is now on hundreds of systems all across North America. I have successfully converted dozens of stores from all of the major consignment software systems. After 20 years of working with consignment stores, I understand the unique challenges consignment & resale store-owners face. From electrical issues in old buildings or strip malls, to advocating for them when their old consignment software keeps crashing.