Before you take your PC in for “repair”…

So your computer crashed.  You’re thinking of taking it to a local computer repair store – e.g. one of the big box stores, a local computer repair shop, etc.  What about all of the important information on your hard drive?  What about your consignment software?  Sure they told you they’re going to “restore” everything for you, but what does that mean?

Let’s focus on a very specific issue – hard drive failure.  Everything on your computer is stored on the hard drive.  Whether it’s software you installed, documents and images, or data you entered into a program, ultimately, it gets stored on your hard drive.  If your hard drive crashes, it needs to be replaced.  The new hard drive will be empty though.  Even after Windows is installed, all you have is that – Windows.

They’ll definitely copy your database and files over to the new hard drive, but did they actually install your programs, printer drivers, etc.?

One of the calls we get most often is clients that took their PC in for repair and “now nothing works.”  If the repair shop you’re using says they’re going to completely restore everything, find out what that means.  How are they going to reinstall your software?  Do they have the CD or a download link to do so?  What about the printer drivers?  Do they know the right one to install?  Do they know how to configure it?

If you have to take your PC to a repair shop, for hardware issues, it might not be a bad idea to just get them to replace the hardware and make sure Windows is installed and functioning.  After that, call The Computer Peeps and we’ll ensure your software and printers are working exactly how they should be.

I am a Software Developer, System Administrator, and consignment software specialist. I currently manage hundreds of consignment workstations, point of sale systems, and database servers all across North America and I am the developer of Peeps' Software, Peeps2Go, and Peeps' Consignor Login for iOS and Android. I've been helping consignment & resale store-owners since 2003. I started The Computer Peeps in February of 2010. Peeps' Software launched in 2016 and is now on hundreds of systems all across North America. I have successfully converted dozens of stores from all of the major consignment software systems. After 20 years of working with consignment stores, I understand the unique challenges consignment & resale store-owners face. From electrical issues in old buildings or strip malls, to advocating for them when their old consignment software keeps crashing.

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