During this most recent X-Charge update, we’ve worked with with a lot of consignment store owners that weren’t aware of the update. The Computer Peeps were HOUNDED by X-Charge, in a good way. We probably received a dozen phone calls + a handful of emails, reminding us of the update. Only once we updated, did the calls stop.
It looks like X-Charge has noticed this as well, that many of their users aren’t aware of updates and when they’re released. In this latest X-Charge update, their installer is prompting for your email address…
Make sure X-Charge has your current contact information! X-Charge is a very important portion of your consignment business – it provides you with credit card processing capabilities. Over the last few years, X-Charge has been releasing update after update to address PCI Compliance requirements.
It’s important that you know about these updates, as some of them are mandatory – like the recent 7.1 Rel 5 update. If you don’t update by a certain date, your X-Charge software can stop functioning – i.e. you won’t be able to process credit card payments.
If you haven’t been receiving notifications from X-Charge via email and phone, contact X-Charge and make sure they have the correct info on file for you.