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Peeps’ Paygistix Patrol

Peeps' Paygistix Patrol

Introducing Peeps’ Paygistix Patrol, to properly and proactively prevent processing problems.  😛

If you run Liberty consignment software and use Payment Logistics as your credit card processor, Liberty requires a separate piece of software be running in order to process payments — i.e. Paygistix. If it’s not running, Liberty will not alert you when you try to process a payment.  Instead, it’ll fail with Error 500 and no clue as to what you should do/why this is happening:

 

Liberty Error 500

 

So for stores on Peeps’ Support, I monitor for this and proactively detect if/when it’s not running:

 

Peeps' Paygistix Patrol Alert

 

Why does it tick me off that the “many heads” at Resaleworld don’t think about stuff like this?  It’s not because they can’t, it’s because they consistently don’t.  So it means either they intentionally don’t want to, or, they’re just not thinking about things in a way that helps their users.  Neither are viable reasons.

It’s basically one line of code to see if a Process is running or not:

 

Processing Running Code

 

Shoot, even if they just wanted to take the lazy way out (which I’d expect the “big company” they are to not do), they could just provide a clearer message and try to start it for you:

 

Liberty Consignment Software

 

It’s that experience, that made me add this to Peeps’ Software so consignment and resale stores running Peeps’ Software, have a more-reliable system and aren’t left wondering if that separate program (either NETePay for BluePay or X-Charge for OpenEdge) is running:

 

Peeps NETePay

 

It makes my software provide a better experience for my customers and it makes their lives easier.  Their experience when using my software, is a reflection on me — and I take that really seriously.

Resaleworld has had years to prove they think like this, but year after year, they prove they don’t — they aren’t proactive.  If they do add this, it shows A) they’re paying attention to what I’m saying, and B) they agree with what I’m saying.

As long as it makes users of their software run into fewer issues, it’s a win-win, but it’s the fact that they consistently don’t do things that prevent issues, that frustrates me…so much so that I wrote our own consignment software, so I can make my customers’ lives easier.

I've been helping consignment & resale store-owners since 2003. I started The Computer Peeps in February of 2010. After 15 years of working with consignment stores, I understand the unique challenges consignment & resale storeo-wners face. From electrical issues in old building or strip malls, to advocating for them when their consignment software keeps crashing. I now manage over 400 computer systems, servers & websites for store-owners all across North America and I am the developer/programmer of Peeps' Software -- the only software written FOR consignment & resale stores specifically.

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