Payment Logistics/Fortis Outage 10/7/2023

Looks like there’s another possible outage for stores still using Liberty consignment software and Payment Logistics/Fortis as their credit card processor.

We just had multiple stores that are still on Liberty, trigger reboot alerts, Peeps’ Kill Liberty alerts, etc.  All stores confirmed they are unable to process credit card payments via Payment Logistics/Paygistix Client.

Stores are reporting a variety of errors, from ‘invalid account’, ‘invalid format’, or just time-outs/never connecting.  These stores encountered similar errors/inability to process via Payment Logistics on Thursday as well.

Payment Logistics’ Paygistix status page shows no issues:

As does Fortis’ status page:

Payments appear to be going through intermittently, but as of 1:00 PM Eastern stores were still encountering errors.

I am a Software Developer, System Administrator, and consignment software specialist. I currently manage hundreds of consignment workstations, point of sale systems, and database servers all across North America and I am the developer of Peeps' Software, Peeps2Go, and Peeps' Consignor Login for iOS and Android. I've been helping consignment & resale store-owners since 2003. I started The Computer Peeps in February of 2010. Peeps' Software launched in 2016 and is now on hundreds of systems all across North America. I have successfully converted dozens of stores from all of the major consignment software systems. After 20 years of working with consignment stores, I understand the unique challenges consignment & resale store-owners face. From electrical issues in old buildings or strip malls, to advocating for them when their old consignment software keeps crashing.

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